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FAQs

What is the material of the retractable tape?
- The tape webbing material is strengthened nylon, as used for car seat belts.

What is the material of the barriers?
The GL45 barriers are made of metal with a cast iron base, the GL25 barriers are plastic with a recycled rubber base, the GL20 barriers are also plastic but with a cast iron base and the Post and Rope barriers are made from metal with a chrome finish on the post and base.

Do the prices include VAT?
No, all prices shown exclude VAT

Is there a minimum order value?
No, there is no minimum order or minimum order charge

How much is delivery?
Delivery to Mainland UK is free of charge.
All deliveries to Isle of Wight, Isle of Man, Channel Islands and Scottish Isles will incur an additional charge. Please contact +44 (0)1234 757 110 for information about additional charges.
Please see Delivery & Returns for details on express delivery.

How do I install a replacement cassette?
This is a very simple process, all you need is a screw driver.
You will need to loosen the 4 screws around the outside of the cassette at the top of the barrier. Slide out the old cassette, replace with the new and then retighten the screws.

What is the warranty period of all products?
All products featured on our website have a 1 year warranty guarantee.

What type of damages are not covered by my warranty?

Heavily damaged goods

Scratched goods

Goods without original packaging and GRN (Goods Return Note) Number

Goods which are not re-sellable

When will I get my goods?
The estimated delivery time for UK orders is 5-7 working days after dispatch. Please see Delivery & Returns for more information.

Changing/cancelling the order
You cannot cancel or change an order via the website once you've placed it. If you want to cancel an order, change delivery information or chase a missing order, you must contact us directly.

How do I return my goods?
You can return your purchase to us in its original condition within 14 days of the date your received the item.

Upon receipt of goods into our warehouse accompanied with GRN, goods will be verified and if deemed correct we will, in line with our returns process issue a full refund for the item/s less any applicable re-stocking and delivery surcharges.

Our cancellation or refund policy will only apply to orders with a minimum value of £20.00 (excl VAT). Please read more about Delivery & Returns.